Privacy Policy
Who I am
I am Kellie Fulton, an integrative counsellor offering online counselling services in the UK.
I am committed to protecting your privacy and handling your personal information with care, in line with UK GDPR and data protection law.
If you have any questions about how your information is used, you can contact me at:
kelliefultoncounselling@gmail.com
What information I collect
When you contact me through this website or book a call, I may collect:
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Your name
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Your email address
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Your phone number (if provided)
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Any information you choose to share in an enquiry message
I do not ask for detailed personal histories or sensitive disclosures through this website.
How your information is used
Your information is used to:
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Respond to enquiries
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Arrange and manage appointments or fit calls
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Communicate with you about counselling services
Your information is only used for these purposes and is never sold or shared for marketing.
Under UK GDPR, the lawful basis for processing your data is:
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Legitimate interest — to respond to enquiries
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Consent — when you choose to contact me
You can withdraw your consent at any time by contacting me.
Making a complaint
If you're unhappy with how your personal information has been handled, you can raise this with me directly by emailing kelliefultoncounselling@gmail.com. I will acknowledge your complaint within 30 days and aim to resolve it without unnecessary delay.
You also have the right to complain to the Information Commissioner's Office (ICO) at any time, whether or not you've raised the matter with me first — visit ico.org.uk or call 0303 123 1113.
How long I keep your information
Enquiry details are kept only as long as needed to respond to you and arrange any booking, and are deleted after 12 months if you don't go on to become a client.
Please note:
Online enquiries are not counselling and should not be used for urgent support or crisis situations.